Return Policy

Exchange and return policy

The exchange and return policy are important regulations that must be considered when using https://lenneoshop.com/ar services. This policy aims to give customers the right to return or replace products in the event of a defect in the product that was provided. This policy is summarized in the following points:

1. Returns in the event of a technical defect: The return is made in the event of a defect in the products provided by Lineo Shop, and the amount due to the customer is transferred into his own account or returned via Tabby or Tamara if payment was made by these methods. . You must notify us of the defect within 24 hours of receiving the order. After the specified period, the product will not be returned.
2. Order Cancellation: The order can be canceled within 24 hours of confirming it on our website.

Customers should note that products that have been deliberately damaged or misused cannot be exchanged or returned . Moreover, customers must read the return and exchange policy before purchasing and ensure that they understand all the points mentioned therein.

If you have any questions, please contact us for clarification.